My interview experience with Chexy started off smoothly, and the initial stages were straightforward and well-organized. However, the final round left a very negative impression. During the last interview, I met with two Senior CX team members whose approach came across as unprofessional and, frankly, disappointing. The interaction felt less like a structured interview and more like a one-sided conversation. I was frequently interrupted while speaking, which made it difficult to communicate my thoughts clearly. Their tone and demeanor reflected an unnecessary level of authority that did not align with a respectful or collaborative interview environment. While the Head of CX conducted themselves fairly and maintained professionalism, the same standard was not reflected by the senior team members. It appeared there may be a lack of proper training or alignment when it comes to conducting interviews and representing the organization’s culture. Overall, the experience in the final stage did not meet the expectations one would have from a company aiming to build a strong customer experience team. A more structured, respectful, and candidate-focused approach would significantly improve the process.