Brief, simple straight forward online application brief phone call about your circumstances arrange a 1 to 1 interview. Questions about experience, situations etc what would you do if a customer was angry, example of good customer service why you think you'd be good for the job.

When responding to any question the HR staff were using the STAR technique. As such when you respond ensure that you hit each of these 4 points. These are Situation Task Action and Result. The order doesnt matter just hit these 4 points in your response.