in the video interview, there were basic behavioral questions like, tell us about yourself and your work experience, what does customer service excellence mean to you? tell me about a difficult time at work, when was the last time you made a commitment and why?
the face to face round was more difficult, there were about 12 interviewers simultaneously interviewing 12-15 candidates. questions were, tell us about yourself, your previous background, why this role, greatest achievement, tell us about a difficult time, do you have a customer service experience...etc.