WHO WE ARE

Pacific Neuroscience Center is committed to delivering patient-centered neurological care through a collaborative, team-driven clinical environment. Our clinics focus on providing high-quality care while maintaining strong operational systems that support both patients and staff.

As our organization continues to grow across multiple locations, we're looking for individuals who are organized, proactive, and eager to contribute to a fast-paced healthcare environment where operational excellence directly impacts patient experience.

We're building a team that understands healthcare is more than appointments and paperwork. Every intake completed accurately, every chart prepared thoroughly, and every patient interaction handled with care helps our providers deliver better outcomes and a better experience for the people who trust us with their health.

This role offers hands-on exposure to healthcare operations, leadership development, workflow management, and clinic coordination within a growing specialty neurology practice.

THE ROLE

Help patients feel prepared, supported, and cared for before they ever step into the clinic.

As a Patient Care Coordinator, you'll serve as a critical link between patients, providers, and clinic operations. Your primary responsibility is ensuring that every patient encounter starts with complete, accurate, and organized information.

You'll conduct patient intake interviews, gather medical history, coordinate outside records, prepare detailed pre-charts, and help ensure providers have everything they need before appointments begin.

This is a detail-oriented role that combines patient communication, clinical documentation, and operational coordination. Success in this position means providers spend less time searching for information, patients receive a smoother experience, and the clinic operates more efficiently.

If you're someone who enjoys creating order, solving problems, and helping people navigate their healthcare journey, this role offers an opportunity to make a meaningful impact every day.

WHAT YOU’LL BE DOING

Day-to-day, here's what this looks like.

Coordinate Patient Intake

• Conduct comprehensive intake interviews with new and returning patients in both English and Spanish.
• Guide patients through intake forms and accurately document information within the Electronic Health Record (EHR).
• Collect and verify patient demographics, insurance information, medications, allergies, and medical history.
• Gather detailed information regarding symptoms, chief complaints, treatment history, and relevant neurological conditions.
• Coordinate the collection of outside medical records, imaging studies, and supporting documentation.
• Ensure all required patient information is complete prior to scheduled appointments.
• Provide language support that helps Spanish-speaking patients clearly communicate their concerns and medical history.

Prepare Patient Charts

• Prepare comprehensive pre-charts for new patient consultations, follow-up visits, infusions, and procedures.
• Review and integrate outside records obtained through Care Everywhere and other medical record sources.
• Extract and document relevant laboratory results including TSH, Hemoglobin A1C, B12/Folate, LDL, and other provider-requested data.
• Review and summarize diagnostic imaging reports including MRI, CTA, MRA, VNG, and related studies.
• Update the History of Present Illness (HPI) using chronological patient information and prior visit documentation.
• Track pending referrals, testing, imaging studies, and laboratory results from previous visits.
• Utilize EHR templates, smart phrases, and clinic workflows to maintain consistency and efficiency.
• Ensure all charts are complete and provider-ready prior to clinic.

Support Patient Care Coordination

• Assist with insurance verification and prior authorization processes as needed.
• Manage referrals and coordinate communication between patients, providers, and outside facilities.
• Support appointment scheduling and follow-up coordination.
• Follow up on pending laboratory, imaging, and diagnostic test results.
• Coordinate record requests and communication with external healthcare organizations.
• Contact patients regarding appointment reminders, documentation requirements, and follow-up needs.
• Assist with operational projects, data management, and administrative initiatives that improve clinic performance.

Maintain Accuracy and Compliance

• Maintain accurate, detailed, and timely documentation.
• Follow HIPAA guidelines and protect patient confidentiality at all times.
• Adhere to provider preferences, clinic workflows, and documentation standards.
• Identify opportunities to improve processes, reduce delays, and enhance patient experience.
• Maintain professionalism, accountability, and empathy in every patient interaction.

YOU'D BE A GREAT FIT IF...

• You genuinely enjoy helping people navigate healthcare.
• Patients are often anxious, overwhelmed, or uncertain. You know how to communicate clearly, ask thoughtful questions, and make people feel supported while gathering the information the clinical team needs.
• You are exceptionally organized.
• Details don't slip through the cracks. You enjoy keeping records accurate, tasks tracked, and workflows moving forward.
• You communicate comfortably in both English and Spanish.
• You can build rapport with patients, explain processes clearly, and ensure important information is captured accurately regardless of language.
• You thrive in structured environments.
• You appreciate systems, checklists, and processes because you understand that consistency creates better outcomes for both patients and providers
• You can balance multiple priorities without sacrificing quality.
• A busy clinic environment doesn't overwhelm you. You know how to prioritize tasks, manage deadlines, and maintain accuracy under pressure.
• You work independently and take ownership.
• When something needs to be done, you don't wait to be asked twice. You identify issues, follow through, and help solve problems before they become bigger ones.
• You understand that every detail matters.
• A missing record, incomplete intake, or overlooked result can impact patient care. You take pride in ensuring providers have the information they need to deliver excellent care.

WHAT YOU'LL GET

We take care of the people who take care of our patients.

• Paid Time Off — Recharge so you can perform at your best. We respect the time you take away from work.
• Sick Days — When life happens, it happens. Take the time you need to recover without the pressure.
• Fully Remote — Work remote with a team spread across time zones — autonomy and flexibility built in.
• Real Growth — This is a growing organization. As both brands scale, so do the opportunities for the people building them.
• A Team That Cares — We hire people who are bought into the mission. You'll work alongside others who understand why the work matters, not just what the work is.
• A Greater Mission — Every qualified booking you drive is a patient who gets access to treatment that could change their life. That's not marketing copy — that's the reality of what we do.

Ready to apply?

Tell us about your experience supporting patients in a healthcare setting.

Share examples of how you've managed patient communication, medical documentation, scheduling, referrals, or care coordination responsibilities.

If you've worked with Epic or another EHR system, we'd love to hear about that too.

Most importantly, tell us why you're interested in helping patients navigate their healthcare journey and what makes you a great fit for Pacific Neuroscience Center.

Job Type: Full-time

Pay: $1,094,059.50 - $1,385,808.70 per month

Application Question(s):

• How many years of healthcare or medical office experience do you have?
• Do you have experience using EHR/EMR systems? If yes, which ones?
• Please rate your proficiency in English and Spanish (Basic, Conversational, Professional, or Native/Bilingual).
• Do you have experience with patient intake, medical records, referrals, or insurance verification?

Work Location: Remote