We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.
We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.
Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.
We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre.
Sabre is the booking system at the center of this role. It is a specialized, command-based platform that the global airline industry uses to manage flights, fares, and reservations. In this role, you will use it every day to create and manage booking records, price fares, issue tickets, process changes, and handle voids and refunds. You need to already be comfortable working in Sabre independently. This is not a role where we teach Sabre from scratch.
Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes.
$600 – $800/month USD
Compensation is reviewed based on performance, with clear milestones tied to progression.
The progression here is: Ticketing Member to Ticketing Team Lead to Concierge Manager. We promote from within based on performance, not tenure. The skills you build in this role, precision in Sabre, deep knowledge of fare rules and airline ticketing, and the ability to manage a high-stakes queue, are the foundation for everything above.
We are still refining how we operate. Your observations about what slows things down or creates errors feed directly into how we improve the team.
First 90 days: You are issuing all assigned tickets within the required timeframe at a 95% or higher rate. Your error rate is at or below 1%. Your booking records are complete and accurate every shift. You are communicating proactively with your Team Lead and building a reputation as someone the team can depend on.
Within 6-12 months: You are handling more complex booking types in Sabre with increasing confidence, contributing learning to the team, and showing readiness for greater responsibility.
This is perfect for someone who:
Engagement Structure, Compensation, Shifts, and Benefits
Ascend is a remote-first, global team. This role is structured as a direct independent contractor engagement, with compensation paid as a consolidated monthly amount in USD.
As this is an independent contractor engagement, the compensation will not follow a traditional local payroll structure or salary breakup. This means statutory deductions or components such as PF, PT, gratuity, bonus, or other local payroll-linked benefits are not applicable unless specifically required under the terms of engagement or communicated in writing by Ascend. Contractors are responsible for managing any applicable taxes, filings, and compliance requirements in their own location.
This role is part of Ascend's 24/7 client service operations and involves rotating shifts to support clients across different time zones. This may include overnight shifts, weekends, or public holidays depending on business and team scheduling needs. Weekly offs and shift schedules are planned in advance wherever possible and managed fairly across the team.
The consolidated monthly compensation is designed to account for the nature of the role, including rotating shifts and operational coverage requirements. Separate allowances for night shifts, weekends, holidays, overtime, or additional hours are not applicable unless specifically communicated otherwise for a particular role.
At this stage, Ascend does not provide medical insurance, mediclaim, or similar statutory benefits for this role. Further details on leaves, schedules, contractor terms, and applicable policies will be shared during the offer and onboarding process.
Ascend values work-life balance and aims to distribute schedules thoughtfully. At the same time, because this is a client-facing operational role, some flexibility and responsiveness may be required from time to time.
Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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