The interview started with a pretty riendly call, followed by situational and behavioral questions. They focused a lot on values, clear communication, and empathy. Overall, it felt supportive, with an emphasis on customer obsession and problem-solving mindset.
Preguntas de entrevista [1]
Pregunta 1
"Tell me about a time you dealt with a frustrated customer. How did you handle the situation, and what was the outcome?"
Me postulé a través de otra fuente. Acudí a una entrevista en Wise (Budapest)
Entrevista
First a test with 2 fake emails in which you have to answer as a customer service representative then interview by zoom with one of the team leaders at the offices in budapest
Online interview with lovely recruiter who set me at ease. More of a conversation that strict interview questions. Really set me at ease and got the most out of me.
The process sounded straight-froward, you pass the initial pre-screening, then you receive a take-home test, after that one would get an online interview (this is a huge upgrade from the previous talk-to-the-screen style they had before).
What's really disappointing & unprofessional, is not providing feedback of the test scores, especially that this is used as a critical factor (so they say) in the hiring process.
It's one of the least transparent hiring processes I've went through in 15 years career!
