Very relaxed. They want to know about your own accomplishments, but most importantly how you accomplished things with a team and how you lead a team and value them. They care about customer service skills and interpersonal skills.

I was initially contacted by a recruiter for an over-the-phone interview. This phase was a 2-step process. When he first called me he told me a little about the benefits of the company and the position I was applying for, as well as some future plans for company expansion and his history with Wawa. After he hyped me up, he told me to do some research by going to the Wawa website and coming onto Glassdoor. He also requested that I go and talk to employees about their experience with the company. He set up another over-the-phone interview for about a week later. After the second phase of the phone interview process, he set up a face-to-face interview at one of the Wawa stores for about a week later. Unfortunately he forgot to tell them I was coming but that's water under the bridge. This interview consisted of a 3-panel team of managers asking typical management-oriented questions. At the end, they informed me of the structure of managers and basically told me that the position I had applied for might be too much being that I have no Assistant Manager experience. Regardless, they told me that they would call me to let me know if they were going to hire me or not by the end of that week. They did not call me within that time frame, but I did eventually get a call back and was offered a position more suited to my management experience.