Particularly avoid Jessica Silvers, from HR. She reached out to me on behalf of this organization to begin onboarding. I made many good faith accommodations and openly communicated with this individual about the process, the timetable, and the materials needed to begin hire. Jessica was dishonest about the process, slow to respond/follow-up unless their organization needed something further, and the process ultimately resulted in her sending me a surprise piece of work -- prior to hire and totally without the expectation of payment -- and with a surprise deadline of ONE hour. This was totally outside of any arrangement we'd made -- I wasn't even around a computer! After expressing my concerns and making more good faith attempts to ameliorate the situation, Jessica began sending boilerplate responses meant to completely skirt the feedback/follow-up process. I've been a professional editor in government and the private sector for 20 years. The dishonesty and disrespect this organization showed during the hiring process was alarming, and constituted a first for me as far as unsatisfactory experiences with agencies like these are concerned. I turned around and netted a much better paying client, in much shorter order, and with far less hassle than what True North/Jessica Silvers were able to offer. I recommend taking all of these reviews about their ineffectiveness as an organization seriously. If you are a skilled writer or editor or marketing professional, take your talents elsewhere.