Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en T-Mobile (Oakland, ME) en ago 2013
Entrevista
I applied online and was immediately asked to complete an online customer service simulation. It takes about an hour. If you did well you are approved to submit your application. Two days later I received an email inviting me to schedule an in person interview at my local call center. I did so .The interview was short and fairly easy. The coaches who interviewed me made me feel relaxed and they seemed fun, like they really enjoyed their jobs. I left feeling confident. A few days later I got an email to do the background check process. About 9 days later after the background check cleared I received a call with an offer.
Preguntas de entrevista [1]
Pregunta 1
Besides asking your customer questions, how would you determine what their needs are?
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
