Preguntas de entrevista para Customer Service Representative de Square

Actualizado el 1 mar 2021

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Se encontraron 22 de más de 876 entrevistas

Entrevistas en Square

Experiencia
Positiva50%
Negativa32%
Neutral18%
Cómo obtener una entrevista
Postulación en línea53%
Reclutador26%
Recomendación de empleado16%
Dificultad
3,0
Promedio
DifícilPromedioFácil

Square

Empleado anónimo en Scottsdale, AZ

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé a través de un reclutador. Acudí a una entrevista en Square (Scottsdale, AZ) en feb 2021

Entrevista

Great interview process. I applied through LinkedIn and I got in touch with Natalie, the recruiter, who was incredible with briefing me on the position, expectations, the company, etc. She showed excellent communication throughout the entire process making it all very efficient and quick. She coordinated my interview with the account managers and worked very well with my schedule. The main interview was a 2 hour long virtual interview with 4 different account managers. There is a role play with one of the account managers which allows you to demonstrate that you did your research on the company and know their products. The whole process took just a few days and I got my verbal offer the day of my interview. I'm really looking forward to getting started here!

Preguntas de entrevistas
  • Describe a time you went above and beyond to help a customer
    Responder pregunta
Sé la primera persona en mencionar que esta entrevista es útil

Square

Candidato de entrevista anónimo

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Acudí a una entrevista en Square

Entrevista

The interview needed a written prompt in both Spanish and English as and later a mock up interview. This was a bilingual position. During the call I got asked personal questions like how and where I saw myself in the next five years.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Square

Empleado anónimo en Scottsdale, AZ

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Square (Scottsdale, AZ) en ene 2021

Entrevista

I applied to square early January and received a interest response from the recruiter within a week. They setup a phone interview to go over the company and the position as well as salary expectations. They are very transparent with what the position entails as well as the benefits the company offers. After the call the recruiter let me know they would make their next decision within the following week. Within two days I got an email confirmation of moving onto the panel interview with the hiring manager and some team members. They give you a small role play to see how you will react to certain situations. They provide the role play script ahead of time so you have plenty of time to prepare. The panel interview was great, everyone was so informative and kind. They provide feedback as to what you can implement on your tactics and improve. The role play only took about 30 mins after that it was regular questions to get to know how you think and how you can make an impact within the customer base. The whole panel interview was done with multiple people but one at a time. The process took about 2 hours to complete. After the interview the hiring manager let me know they would make a decision within a week. That same day I received a phone call from the recruiter to inform me I got the job.

Preguntas de entrevistas
  • Name a time you were given feedback and how did you apply it in the future. A client doesn't always have large amounts of time to speak over the phone. How would you engage said customer?
A 1 persona le resultó útil esta entrevista

Square

Empleado anónimo en Toronto, ON

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé a través de un reclutador. El proceso tomó más de 1 semana. Acudí a una entrevista en Square (Toronto, ON) en jul 2020

Entrevista

I applied online through a link I had seen on Linkedin. A day or two later, a recruiter (Tommy Xaio) reached out to me for a 30 min phone screening. The very next day I got an email notifying me that I would be moving to the next round of interviews which would be 3 hours long and with 6 different interviewers, all responsible for asking me a different set of questions (general topics for these questions were provided in the email). I then replied with my availability and had the interview the following week. The interview was coordinated by Emma Bednar and all went smoothly. Within the next two hours following the end of my interview I received a call from Tommy, my recruiter at Square, who then offered me the position. Overall the entire process start to finish was less than 2 weeks, and my recruiter and interview coordinator were available for any questions throughout the process. It was enjoyable and the culture of Square really shows with each person you interact with.

Preguntas de entrevistas
  • The most important part of the interview is a case in which you are tasked with doing pre-requisite research about a few Square products/services which you will then use during the interview as if you were an AM. This task allows them to see your mindset and gives them insight as to how you would approach a conversation with Square clients, so spend extra time preparing for this section.
A 5 personas les resultó útil esta entrevista

Square

Empleado anónimo en Toronto, ON

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé a través de un reclutador. El proceso tomó 1 semana. Acudí a una entrevista en Square (Toronto, ON) en jul 2020

Entrevista

Hiring process was pretty quick, I had both rounds within a week. Started off with a call with a recruiter who asked me about myself and talked about the role/company. Then I had a final round by speaking to 4 account managers, walking me through different types of questions ranging from the standard interview questions to sales tactics and then a customer call role play. Got lots of opportunities to ask about the company along the way.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Square

Candidato de entrevista anónimo

Sin oferta
Experiencia negativa
Entrevista fácil
Solicitud

Me postulé a través de un reclutador. El proceso tomó 4 meses. Acudí a una entrevista en Square en jun 2020

Entrevista

Go to another fintech company, waste of time. Unless you want to talk to low energy recruiters who dont know their business/ industry just match up key resume words, spend 8 rounds interviewing with Long assessment tasks and then get ghosted or a form rejection email carry on. read the reviews candidate experience and your time is not their priority

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Square

Candidato de entrevista anónimo en San Francisco, CA

Oferta rechazada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Square (San Francisco, CA) en sep 2019

Entrevista

Found the role via Linkedin and applied through Square's website. Received a questionnaire 38 yes/no questions and 2 short answer responses. 1. Why Square? Why Account Management? 2. In a short paragraph write a DIY blog post that explains a technical or complex hobby. 30 minute phone interview with another Account Manager

Preguntas de entrevistas
A 3 personas les resultó útil esta entrevista

Square

Candidato de entrevista anónimo en San Francisco, CA

Sin oferta
Experiencia neutra
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Square (San Francisco, CA) en ago 2019

Entrevista

I had a phone interview with the hiring manager and then was invited onsite to meet several people. The onsite process was very well organized and they even had a gift bag for me that contained a beautiful candle. I really enjoyed meeting the team. Unfortunately, Square took too long to decide on next steps and I had to withdraw my candidacy to focus on opportunities that were progressing. At two weeks post-interview, I still hadn't received feedback on whether they were moving forward or not, which is pretty unacceptable. Additionally, the pay for this particular role was quite a bit below average. The company is a great, mission-driven company and I would consider applying again in the future if they can improve their interview process to be more timely.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Square

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Acudí a una entrevista en Square

Entrevista

It was great! Written Interview first, then phone interview, and the last and final part of the interview was an in person interview. Two different groups of people come in and interview you and the last and final person goes over everything with you as well as there’s an written portion of the interview.

Preguntas de entrevistas
  • Describe a time you work hard to correct a problem faced by your team or employees?
A 1 persona le resultó útil esta entrevista

Square

Candidato de entrevista anónimo en Saint Louis, MO

Sin oferta
Experiencia neutra
Entrevista difícil
Solicitud

El proceso tomó 4 semanas. Acudí a una entrevista en Square (Saint Louis, MO) en ene 2019

Entrevista

Square has a very lengthy process when it comes to applying. You get writing samples, a mock phone call, and then an in person interview. The actual interview was unprofessional but only because they didn't let you finish a sentence. Everything else was normal.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil
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