El proceso tomó 6 semanas. Acudí a una entrevista en Progressive Insurance (Cleveland, OH) en ene 2012
Entrevista
It was actually 2 1 on 1 interviews the same day with a 30 min sit in with an employee taking phone calls. The Interview was pretty standard mostly questions about prior work experiences. The first lady who interviewed me seemed pretty inexperienced. she kept asking for specific examples of stuff I did at previous jobs which was fine but she wasn't satisfied until I could give names and dates of when these extraneously specific examples took place (and we're talking about minor events from 5-6 years ago), but no problem just plug in some made up names and dates off to the next stage. The second interview was much more professional and went really well.
The atmosphere in the call center was really relaxed and they offered some pretty cool perks and the entry level pay was pretty fair. expect to send a resume, then fill out a lengthy application then a 1 hour phone interview, Then a excessive background check, then you visit for 2 1on1 interviews. They called me almost immediately to move me on to the next phase after I completed any part of the hiring process.
Be prepared, the 3rd party background check company will expect you to provide W2 forms from your previous employers rather than contacting them directly and will still take about 30 days to complete. This is where I ran into trouble. After my in person interviews I was called by my recruiter telling me that everything went well and they were just waiting to hear back from the background check before the could make and offer and schedule their drug test. When they received the the background report they told me they "could not move forward with me because of discrepancies on my background check" and could not give me any further information. They did send me a copy of the report and all my info checked out except for a minor job at a BW's 6 years ago that has since closed. And that I have a misdemeanor disorderly conduct from when i was in college. The application only asked about felonies and topic never came up. So I can only conclude that they don't like anyone with a minor legal infraction. Anyway moral of the story don't make mistakes and if you do get your record sealed before you apply.
Preguntas de entrevista [1]
Pregunta 1
Have you ever had to work with anyone you did not get along with at a previouse job.
Me postulé en línea. El proceso tomó 1 día. Acudí a una entrevista en Progressive Insurance (Lehigh Acres, FL) en oct 2025
Entrevista
Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to deal with a difficult costumer.
Me postulé a través de un reclutador. Acudí a una entrevista en Progressive Insurance (Mayfield, OH) en ago 2025
Entrevista
1st is personality assessment
2nd is video interview They ask you questions that are to be answered in STAR format
3rd is virtual interview Same as video interview, but you are talking to a real person
Preguntas de entrevista [1]
Pregunta 1
Questions in STAR format
S - Situation
T- Task
A - Action
R - Result
Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.
