Thank you for your feedback. Over the past few years since you wrote this review we have made significant improvements in our leadership team. This review was posted at a time when the firm was going through an operational shift, as many companies do. As you can see from the more recent employee reviews, our current staff enjoys working together as a team to provide a high level of service to our clients which is proven through our very high client retention percentage. Both our interviewing and on-boarding processes have greatly improved with the addition of an experienced human resources professional.