Very pleasant and not overly intimidating. I first received an email about setting up a phone interview where I was asked about my customer service experience. She then scheduled an interview at the office that was more of a speed dating type interview. You spoke with 3-4 associates briefly about yourself and what you would bring to the Lyft team. I was then a week later emailed about scheduling a customer scenario interview. THis is where they put you through mock customers calls to see how you interact with the customer. I was then emailed about an interview with the customer service lead which was very casual, mainly questions about you and your style of customer service. A day later I recieved an offer via phone. The whole process was pleasant and not stressful at all.

The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.