After applying online on a Sunday, the initial outreach from HR to schedule a phone interview happened 5 days later, that Friday. We scheduled a phone call for the following week. The HR was extremely pleasant explaining why the position was open and the profile of the candidate they were looking for.
The days after the phone call with HR, an in person interview was schedule at their Boston office. The interview was structured as a series of three 1 on 1 interactions. I wish I had brought a book to read as everyone was behind schedule and the interviews started 40 minutes late.
Two of the interviews were very casual asking about prior experience and desire to work at Liberty Mutual. No technical questions were asked during these. The third interview was strikingly different as it contained are questions about data analysis techniques. This wouldn't have been a problem without both the interview being rushed due to the late start and mid-sentence phone calls and e-mail responses.
The office it self looked like a studio for 1970s workplace safety video. Completely grey cubicle farm with special padding on the walls to drain you of motivation.
After the interview, I sent thank e-mails to the three interviewers and no one responded. Not even with a simple, "Good to meet you, good luck." I found that pretty rude. There was no contact for over a month, which was surprising considering how fast the interviews were set up. Eventually, I received the auto generated rejection letter.
Overall, the experience left a negative enough impression, that I won't use Liberty Mutual as a customer and have recommended to my friends and family to switch also. There's a reason, this company isn't the number one player.