Got a call within 2 weeks, maybe less. Easy group interview with 5 other people (all between 16 and 60 years old). Just did team building exercises basically. We all had to describe ourselves and why we wanted to work there. Next we were placed on the sales floor and told to put together a sales pitch to give to the HR pretending to be a customer.
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Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en JCPenney
Very laid back and customer service focused. Asked a lot of behavioral questions and had many scenarios of possible situations that would happen with customers who are upset or request to speak to manager
Questions about prior experience and leadership positions. Explained using STAR method to answer experiential questions. Drilled on resume specific experiences and skillset. Polite and quick process but be thorough with explanations.
Me postulé en persona. El proceso tomó 1 semana. Acudí a una entrevista en JCPenney (Wauwatosa, WI)
Entrevista
Interview process was very easy went in answer the few general questions use charm asked a few questions regarding schedules and was offered the position right on the spot .
