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      Búsquedas relacionadas: Evaluaciones de Handshake | Empleos en Handshake | Sueldos en Handshake | Prestaciones en Handshake
      Entrevistas en HandshakeEntrevistas para el cargo de Support Specialist en HandshakeEntrevista en Handshake


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      Entrevista para Support Specialist

      3 de feb de 2020
      Empleado anónimo
      Londres, Inglaterra

      Otras evaluaciones sobre las entrevistas para el cargo de Support Specialist en Handshake

      Entrevista para Support Specialist

      28 de may de 2021
      Candidato de entrevista anónimo
      Sin ofertas
      Experiencia negativa
      Entrevista difícil
      Oferta aceptada
      Experiencia positiva
      Entrevista promedio

      Solicitud

      Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Handshake (Londres, Inglaterra) en ene 2020

      Entrevista

      Spotted job available via a Slack community, submitted CV and covering letter. Then had to complete a written test, then a visit to the office including a couple of interviews. Finally, a video call with a couple of the US staff.

      Preguntas de entrevista [3]

      Pregunta 1

      How I deal with pressure
      Responder pregunta

      Pregunta 2

      How I stay organised
      Responder pregunta

      Pregunta 3

      What I like to do in my spare time
      Responder pregunta
      1

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Handshake en may 2021

      Entrevista

      I applied for their remote Support Specialist contract role, got sent a 2-hour take-home assessment, and then was declined all within two days, so I appreciated the speedy responses. Unfortunately, the take-home assessment was a massive waste of time. I was a sent a demo of their web software and a link to their knowledge base and told to answer six questions that I'd likely see as a Support Specialist. Unfortunately, the document was a .pdf (you're stuck copying/pasting your answers or converting the .pdf to another format just to answer), they wanted screenshots instead of explanations (uploading 6+ screenshots or having to attach them to your answers is rather ridiculous), I received no feedback afterward, and it wasn't even a test of finding the correct answers. An exercise to understand how candidates think could have easily been accomplished in a 30-minute phone interview, not having them faff about software you have no understanding of. Your only saving grace is above-average documentation. Handshake seems like a decent company, but their interview process needs an overhaul.

      Preguntas de entrevista [1]

      Pregunta 1

      There were six test questions based on tickets you'd see in an average day (e.g. checking permissions for a student who can't see appointments).
      Responder pregunta

      Entrevista para Support Specialist

      25 de may de 2021
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Me postulé en línea. Acudí a una entrevista en Handshake en oct 2020

      Entrevista

      After applying and being invited to the interview, there was a shared document with some creative problem-solving tasks and a demo account to find the answers to the questions being asked. However, they were more interested in my thought process rather than finding a "correct" response, which speaks volumes about the types of people they interview and want to bring onboard. From there, it was a short standard interview with the hiring manager or another manager from the support team.

      Preguntas de entrevista [1]

      Pregunta 1

      What are you looking for from your supervisor? What are your pet peeves? What can you tell us about your previous customer service experience?
      Responder pregunta