Amateur hour....Head hunter put me in contact with the director for a position titled Customer Success Manager and two days after the interview they changed the position to Customer Success Director. I had the feeling they didn’t even know what they were hiring for and what a CSM is supposed to do in a normal setting.

The interview process was efficient, timely and took about three weeks from when I first applied. The process included a recorded video/question screen, interview with their internal HR contact, interview with the hiring manager, interview with their VP, and finally a presentation. The entire process was well organized and the HR contact provided very clear communication throughout the process. The entire process was enjoyable and all of the interviewers provided great insight into the role and the company.