Preguntas de entrevista para Customer Success Manager de Glassdoor

Actualizado el 15 jul 2021

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Se encontraron 51 de más de 1,0 mil entrevistas

Entrevistas en Glassdoor

Experiencia
Positiva92%
Negativa4%
Neutral4%
Cómo obtener una entrevista
Postulación en línea50%
Recomendación de empleado44%
Reclutador4%
Dificultad
3,1
Promedio
DifícilPromedioFácil

Glassdoor

Empleado anónimo en Londres, Inglaterra, Inglaterra

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Glassdoor (Londres, Inglaterra, Inglaterra) en may 2021

Entrevista

Interview process was really quick! There was four stages and the interviewer gave me feedback straight after each round. The hiring manager and team were all so friendly and calmed my nerves

Preguntas de entrevistas
  • How would you deal with requests from internal and colleagues and external customers?
    Responder pregunta
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo

Oferta aceptada
Experiencia neutra
Entrevista promedio
Solicitud

Me postulé a través de una recomendación de un empleado Acudí a una entrevista en Glassdoor en may 2021

Entrevista

Interview process was smooth and quick! It took about # weeks from start to finish. It included four segments; three interviews with the Recruiter & members of the CS Org, and then a presentation to CS leadership and senior team members

Preguntas de entrevistas
  • What is your customer engagement philosophy and strategy? How do you determine the ROI for key stakeholders? Speak to a time where you had a difficult customer interaction - how did you respond? How have you influenced a customer to increase adoption?
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en New York, NY

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Glassdoor (New York, NY) en may 2021

Entrevista

The interview process was pretty simple. A call with the recruiter, an assessment, and then a couple of rounds with different individuals of the CS org followed by a presentation to 3-4 members of senior leadership.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en Maple Grove, MN

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé a través de una recomendación de un empleado Acudí a una entrevista en Glassdoor (Maple Grove, MN) en abr 2021

Entrevista

The interview process was very thorough and transparent. I really appreciate that we had panel interviews as well as a presentation portion of the process. I was also appreciated how quick the process was and that the recruiter and HR staff kept in contact with me.

Preguntas de entrevistas
  • There were some great interview questions asked during the process. I believe one was to share about a time when things didn't go so well.
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Glassdoor en abr 2021

Entrevista

Probably the smoothest interview process I've ever experienced! I worked with Cortney who stayed engaged, helpful, and flexible with scheduling throughout. First interview was a phone screen followed up with an online writing sample. Second interview was with two members of the CSM team. Third interview was a presentation to three senior members of the CSM team.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en Londres, Inglaterra, Inglaterra

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Glassdoor (Londres, Inglaterra, Inglaterra) en abr 2021

Entrevista

4 stage interview: initial screening with a recruiter, discussion interview with the hiring manager, secondary discussion with some experienced team members and a final pitch/presentation. The whole process was well streamlined and positive, speaking with a range of people from across the business.

Preguntas de entrevistas
  • What unique strengths will you bring to the team?
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en Chicago, IL

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé a través de un reclutador. Acudí a una entrevista en Glassdoor (Chicago, IL) en abr 2021

Entrevista

Glassdoor's interview process was one of the best interviewing experiences I have had. The talent acquisition team I worked with was very helpful in keeping me informed on next steps and answering any questions I had along the way. The process itself was thorough and I learned valuable information about the Customer Success Manager role or Glassdoor as a whole during each conversation. I had four zoom interviews with different CSM team members and my potential manager. The final interview was a presentation with a hiring manager and some of my potential peers. I was offered the role soon after.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en Londres, Inglaterra, Inglaterra

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Glassdoor (Londres, Inglaterra, Inglaterra) en abr 2021

Entrevista

I had an initial phone screen with the company Recruiter. Followed by a 1:1 with the Hiring Manager, group/panel interview and a final presentation. The Hiring Manager followed me during the whole process, providing feedback and prepping for the next stage.

Preguntas de entrevistas
  • Some routine questions about my experience, providing examples. Some questions about the company, the role and how I would perform. A very interesting question was about my adaptability, my reaction to changes. Another interesting question was about the time I had to deal with a difficult situation and I didn't succeed.
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Glassdoor en abr 2021

Entrevista

Initial TA call followed by three stages. First, a 30m video call with Hiring Manager. Second, another 30m video call with the Hiring Manager followed by a 30m video call with 2x current CSMs. The final stage was a 30m presentation followed by 30m questions to a panel of 4 from different areas across the business

Preguntas de entrevistas
  • How would you deal with a client who is being non-responsive, despite you regularly trying to book calls in with them.
Sé la primera persona en mencionar que esta entrevista es útil

Glassdoor

Empleado anónimo en San Francisco, CA

Oferta aceptada
Experiencia positiva
Entrevista difícil
Solicitud

Me postulé en línea. Acudí a una entrevista en Glassdoor (San Francisco, CA) en abr 2021

Entrevista

I had a great experience interviewing with Glassdoor! I submitted an online application and was contacted by a Recruiter about 2 weeks later. I interviewed with 5 people in total across 3 separate meetings. 1st interview was with the Recruiter. The questions were centered on my background/experience and how it relates to the CSM role. 2nd interview was 1 hour with a CS Leader (30 min) and a CSM (30 min) back to back. These questions were challenging and were more situational/behavioral. 3rd interview was with the same CS Leader that I met with for my 2nd interview, along with a CS Manager, and a Senior CSM (panel interview). For this interview, I created a 30-minute presentation which was challenging but reasonable. After my presentation, everyone asked me at least one question. These questions were also situational/behavioral. From the time I had my first interview to when I received an offer, it was 2 weeks. After my final interview, I found out 2 days later that I got an offer!

Preguntas de entrevistas
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