Me postulé en línea. Acudí a una entrevista en ComPsych (Las Vegas, NV) en feb 2021
Entrevista
I was contacted by a recruiter via e-mail a few days after my appointment. We scheduled a call for the next week. The call went well. She asked questions designed to determine how well a person operates in a customer-service environment, which can be challenging.
After the interview, she offered to schedule me with local leadership, which was the office manager. This meeting lasted approximately 45 minutes, and it was casual in that the manager wanted to get a good sense of the applicant in a less structured, formal environment. I'm used to a bit more formality, but I absolutely see the intent behind this approach.
That discussion went well. Three days later, I was contacted with an offer.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had to deal with a difficult customer. How did you respond and how did you resolve the customer's issue?
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en ComPsych
Entrevista
Recruiter never follows up on emails. I had to email multiple times to even try to get an interview. Day of the interview the recruiter blew me off. I had a second interview and she blew me off and blamed me that I was not in the Zoom room. Very unprofessional.
Me postulé a través de un reclutador. El proceso tomó 1 semana. Acudí a una entrevista en ComPsych (Chicago, IL)
Entrevista
Interview was fairly easy, took a small aptitudes test and had a couple of interviews and the whole process was over within a week and then I got the job
Me postulé a través de otra fuente. El proceso tomó 2 días. Acudí a una entrevista en ComPsych (Houston, TX) en nov 2021
Entrevista
The interview was worse than scratching a chalk board. The interviewer seemed so out of it and uninterested in the conversation that was going to be conducted. The call lasted less than 9 minutes in total. They weren't even saving face showing how awful or as they weren't trying to hire anyone or make an effort. I have over 4 years in experience in conducting business with customers while multi-tasking and doing other things. Sad how the person interviewing me didn't seem at ALL interested in anything pertaining to my previous experince, what i can bring to the company, did nothing but tell me what the job is,
"the job receives about 60 calls on average and considering it's a low volume it is a more laid back position." Telling me LITERALLY if it were based off of individual performance that they are setting you up for many conversations with the boss or supervisors.
Awful and poor experience, don't even bother.
Preguntas de entrevista [1]
Pregunta 1
Do you have any questions about the position?
Do you know what FMLA stands for?
Do you have any experience in a call center?
