First they call you and inform you of the process. There is a technical test that has to be completed online. The technical test is heavy on the tech side. The questions are multi-choice. Once you pass that they arrange an in-person interview. There you do an English comprehension test where you fill in blanks and write a mock email. The 1-on-1 in-person interview is simple you just answer a scenario question and questions on your availability.

Phone interview followed by onsite assessment. The process included a role play and email writing test. Phone interview followed by onsite assessment. The process included a role play and email writing test. Also had interview with the team leads from different desks. Also had interview with the team leads from different desks.