Preguntas de entrevista para Customer Service Team Lead de Booking.com

Actualizado el Apr 20, 2020

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Se encontraron 30 de más de 2,028.0 entrevistas

Entrevistas en Booking.com

Experiencia
Positiva40%
Negativa47%
Neutral13%
Cómo obtener una entrevista
Postulación en línea86%
Reclutador11%
Agencia de empleos4%
Dificultad
3.0
Promedio
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Booking.com

Candidato de entrevista anónimo en Ámsterdam

Sin oferta
Experiencia negativa
Entrevista fácil
Solicitud

Me postulé en línea. El proceso tomó 3 meses. Acudí a una entrevista en Booking.com (Ámsterdam) en Dec 2019

Entrevista

The worst recruitment process I've had in years. I have applied in November and my first interview was scheduled at the beginning of December. Overall, the recruiter was very friendly and nice, I’ve sincerely enjoyed our cooperation. However, the company has turned out to be highly unprofessional and here’s why. I have successfully passed 2 stages of the process (which took around 2 months). During the second stage of the recruitment process, I was abroad intending to move to the Netherlands in a couple of weeks. Having discussed my planned date of arrival to the Netherlands over email, I was assured that this won’t have any impact on the final decisions and that the date of my arrival works for them perfectly. Before my arrival in the Netherlands, I have received a confirmation that I have successfully passed the second stage of the process. Therefore, the recruiter asked me to share the suitable dates to come to Amsterdam for the in-person interview. Unfortunately, my emails were ignored. 2 weeks after my arrival and the planned date of the interview, after 3 unanswered emails, the company has contacted me to inform that “they needed someone faster”, so they’ve decided to hire another person. I sincerely hope that you treat your current employees better than the potential ones. As a hiring manager, I have never faced something like this in my entire career.

Preguntas de entrevistas
  • Standard phone interview questions, questions regarding people management and what takes to be a good team leader.
    Responder pregunta
A 1 persona le resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo

Sin oferta
Experiencia negativa
Entrevista difícil
Solicitud

Acudí a una entrevista en Booking.com

Entrevista

Applied back in January, didn't hear anything not even a generic rejection email, so chased up and finally got a standard phone interview invite via email asking when I would be available to speak. I replied giving a couple of time windows and my landline number to call ( as mobile reception when I am isn't great). Both windows pass without call, so I chased their internal 'recruiter'. I received a missed call on my mobile and no message or follow-up email left. I later discovered by Googling the number this was from Booking. A day or so later, I received the most patronising, arrogant reply along the lines of 'You weren't available, we've moved on, try again next time, have a fantastic weekend!' Needless to say, I was not amused by this, so I outlined my complaint to senior individuals, reasonably expecting an apology and a commitment to investigate their appalling approach. A few days passed and today, I receive a call from the ‘recruiter’ asking why I was unhappy!?! He totally failed to grasp the reasons for my complaint and that coupled with his sheer arrogance and patronsing manner, along with the failure to respond of the senior people I took the trouble to write to makes me feel I've had a lucky swerve, as clearly, this company suffers from a rotten culture eminating from the top and cascaded downwards. What an awful, awful experience! AVOID!!!!

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo

Oferta rechazada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com en Mar 2019

Entrevista

Applied online and you have to do the online test then interviewed by phone call and the phone interview took approximately 1 hr and if you are a shortlist candidates , you will be contacted and the next step is face to face interview.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Toronto, ON

Sin oferta
Experiencia negativa
Entrevista promedio
Solicitud

Me postulé a través de un reclutador. El proceso tomó 1 día. Acudí a una entrevista en Booking.com (Toronto, ON) en Feb 2019

Entrevista

6 candidates brought into a room with a panel of 7 current employees. Asked to introduce ourselves individually then given 10 minutes to plan and execute a presentation as a group. Next left in a room together while being individually called to conduct a fake 1-2-1 with an antagoniser. Lastly taken to a room on your own to prep for a 10 minute fake team meeting you are to present on given subject. No 1-2-1 interview to learn more about you individually, this was a collective interview aimed at finding the biggest ego for a sales role is all I could gather from this method. It was apparently about team work but these types of processes have never been about team work. I honestly thought I had seen the last of these in the early 2000s when I went for a commission based sales role. The 1-2-1 role playing, definitely a fan having used this method myself when interviewing, the group task I see no benefit it has always just made me feel like a trapped animal! Anyway, I have to give kudos for the fact they all played their part well and it was surprisingly not that intimidating (it may be years of building confidence that helps me say that). Now here is the part I was truly disappointed at and the reason for my negative rating. After three hours of this ‘interviewing’ the last person to speak to me only wanted feedback on how they did as interviewers. Not once during this whole process did anyone ask about me, the individual ( bar the introduction which I admittedly could have juiced far more if I had known). I am not good at selling myself at all and the result may very well have been the same even if I had been given the opportunity to have a conversation based on who I was individually. It was the fact that they first denied me this opportunity completely and then sent an ATS automated email to say I had not been chosen which would have been ok (not really), however, it did not mention that I had spent 3 hours in their offices being made to feel less than I am, no, they sent the same system generated email I got when I applied for another role there and did not get the obligatory HR call first step. We have become a society that accepts rude behaviour yet craves personal gratification. They got their feedback who cares about mine. I also wanted to note that I believe they chose their candidate within the first 20 mins, the one that took the lead. 3 hours wasted for 20 mins, but there is a positive side I got to speak to everyone while stuck waiting in that room and since being unemployed for many months now it was a nice change. I also got to coach/inspire one of them when we were the only two left as they were nervous and lacked experience. That was extremely gratifying for me so I guess I did get something out of it after all.

Preguntas de entrevistas
  • How can you convince your team to use the phone as a method of contact over others.
A 2 personas les resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Vilna

Oferta rechazada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en Booking.com (Vilna) en Feb 2019

Entrevista

Pretty straight forward phone interview. Hiring manager was open and honest in questions and comments. Answered all questions and took necessary steps to make it a convenient interview. We discussed the job content, working hours, payment schedule, base salary, extended days/hours payment schemes, development possibilities, benefits, etc. in required depth and transparency. My salary expectations due to my experience level was quite higher than their offer, so we discussed other opportunities within the company. So I take it as a positive interview. Thanks booking.com

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Ámsterdam

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Booking.com (Ámsterdam) en Sep 2018

Entrevista

After my online application, at first they sent me an email that the position was fulfilled. But after 20 days they sent me a second email in order to set an interview for phone screening.

Preguntas de entrevistas
A 2 personas les resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Londres, Inglaterra, Inglaterra

Sin oferta
Experiencia negativa
Entrevista promedio
Solicitud

Me postulé a través de una agencia de empleos. El proceso tomó 1 semana. Acudí a una entrevista en Booking.com (Londres, Inglaterra, Inglaterra) en Feb 2018

Entrevista

I think Booking.com should seriously consider replacing the hiring manager with a robot. The candidates would most likely not even notice. One of the most disappointing interview experiences I've had. The hiring manager read questions from a script and did not engage in the conversation at all. I was hoping for a conversation between two human beings but instead it turned into a monologue. The hiring manager did not ask any further questions when I gave answers, all they did was write down my answers. As it was a video interview, I noticed the hiring manager was constantly busy taking notes, even leaving awkward seconds of silence at the end of nearly each answer of mine. In the end I was rejected on ground of missing soft skills. What I find ironic is that I was not able to detect any soft skills on the other end. How can a company who make their interview process as zombified as possible expect their applicant to showcase a wide array of soft skills? Overall it seemed the process was designed to have candidates tell a monologue and focus on the negatives rather than what the candidate can offer.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Toronto, ON

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com (Toronto, ON) en Dec 2017

Entrevista

Five step process - post resume selection - A pre-screening telephonic interview done by the HR, if you clear, you will be called for the panel round, feedback round, discussion on coaching form, face to face interview. It usually will take around 3-4 hours

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo en Berlín

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Berlín)

Entrevista

The interview process consisted of 2 engagements: an initial phone interview, and a more thorough in-person assessment at one of the company's offices. The phone interview was brief an straightforward. I was contacted by one of the HR recruiters and was asked: - To elaborate about my past work experience, specifically around people management - To confirm that I understood the expectations of the role, specifically around the working hours and need for flexibility, overtime, etc. - To confirm that I possessed legal working rights in the country where I was applying Lastly, I was asked if I had any additional questions about the role or company. In total, the conversation lasted between 20-30 minutes. Following the initial phone interview, I was then contacted by the same HR recruiter via. email and invited to attend the in-person assessment scheduled from 8:15 AM - 1:30 PM. There were 5 other applicants including myself (both internal & external). Upon arriving, the applicants were asked to gather in a meeting room and presented with an overview of the company. The actual assessment portion consisted of 4 parts: an online English test, a group activity, an individual role play, and a 1-2-1 interview. The last part was only offered to applicants who successfully passed the first 2 parts. Online English Test - The applicant is asked to complete a short 5 minute online English test which assesses their English language ability. The questions are multiple choice and deal primarily with proper grammar and usage. Group Activity Attendees: 2 Customer Service Managers, 2 HR Recruiters, Applicants - The group activity consisted of a fictional situation whereby the contact centre was experiencing a high level of staff attrition due to multiple business factors. The applicants were tasked to come up with a process to identify the causes of the issue and come up with solutions to the problem. The group was given approx. 20 mins to discuss and then present to the panel on a whiteboard. - The key element here was in how the group interacted, and on an individual level, how the applicant communicates in a group setting. It seemed that the process by which the group arrives at a solution is more important that the solution itself. Individual Role Play Attendees: 1 Customer Service Manager, 1 HR Recruiter - The applicant is asked to sit in a room and given 5 minutes to read a role play scenario, with fictional stats, where the Team Lead (applicant) is made to deal with an under performing member of his/her team. The Customer Service Manager acts as the employee and the HR Recruiter observes the interaction between the 2 parties. The discussion itself lasts approx. 10 minutes. - The key element here is how effectively the applicant addresses the under performance issue of the employee. Proper documentation of the factors and proposed improvement plan is essential, as is dealing with the employee's demeanor. 1-2-1 Interview Attendees: 1 Customer Service Manager, 1 HR Recruiter (may not be the same as in previous section) - The applicant is asked to participate in a formal 1-2-1 interview in a meeting room and asked standard interview questions around their motivations for applying for the role, past examples of their management style and dealing with under performance, terminations, etc. Questions around their knowledge of the business KPIs are also raised. - The key element here is relating examples of past experiences and how they can benefit the applicant in the role. Demonstrating the process by which the applicant addressed employee under performance and career development through proper documentation is essential. - The interview lasts approx. 45 mins to 1 hour. There are break times slotted in between each portion of the assessment to provide applicants time to relax and prepare for the next portion. Overall, it was a fair but lengthy process and by 12 PM you are feeling pretty hungry so ensure you get a good night's rest and a proper breakfast before going in!

Preguntas de entrevistas
  • Provide past examples of having to deal with an employee's under performance or career development
A 11 personas les resultó útil esta entrevista

Booking.com

Candidato de entrevista anónimo en Londres, Inglaterra, Inglaterra

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Londres, Inglaterra, Inglaterra) en Jul 2017

Entrevista

booking.com's initial interview is a telephone interview, they have allowed me to select my time slot from a calendar and emailed me lots of material to go over ahead of the video interview.

Preguntas de entrevistas
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