Preguntas de entrevista para Customer Service Specialist de Booking.com

Actualizado el 28 jun 2021

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Se encontraron 25 de más de 2,0 mil entrevistas

Entrevistas en Booking.com

Experiencia
Positiva76%
Negativa12%
Neutral12%
Cómo obtener una entrevista
Postulación en línea86%
En persona9%
Reclutador5%
Dificultad
2,8
Promedio
DifícilPromedioFácil

Booking.com

Empleado anónimo en Bangkok

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Bangkok) en may 2021

Entrevista

Amazing and professional recruitment process. They will send you the acknowledgment email once you applied, then guided you in details next with the first assessment online. If you pass, they will ask you for the next interview with the recruiter. If you pass the second interview, you will be invited to the last interview with full team of CS with company orientation and play role as CS. If you pass the role play then you will be allowed to take the final interview.

Preguntas de entrevistas
  • 1/ Brief introduction about you and why you would like to work in Booking.com 2/ Your specific skills through incident behavioral question interview and situational questions related to CS job.
    Responder pregunta
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com

Entrevista

The interview focuses on behavior questions and takes around 30min. The first step is a interview by phone to describe your main professional experiences. Second is the language test, followed by an interview with the hiring manager.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo en Seúl

Oferta aceptada
Experiencia neutra
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Seúl)

Entrevista

The interview was separated into 6 steps, phone screen, quiz, case study, role-playing, language test, and final interview. I thought it was going to be a tough time, but after preparing about the company's goal and problem-solving ability, it was not hard.

Preguntas de entrevistas
  • 1. Tell me about yourself. 2. How do you relieve stress. 3. What do you usually do after work?
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo

Sin oferta
Experiencia positiva
Entrevista promedio
Solicitud

Acudí a una entrevista en Booking.com

Entrevista

1. online application, 2. HR called about some basic details. 3. Interview with TL (Behaviour questions, information about the company, role + roleplay about one case in the real work: like cancellation, modification, or complain situation) 4. Language test.

Preguntas de entrevistas
A 1 persona le resultó útil esta entrevista

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com

Entrevista

Very welcoming and easy going, they want to know why you are interested in customer service and also if you have communication skills, also if you have people skills, best to know that this is also to test your patience

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Seúl

Oferta rechazada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Seúl) en mar 2020

Entrevista

Interviewer was great. I got feeling they really want to know about me and treat me nice. They wanted to see me how to deal with difficult situations. Interviewer was great. I got feeling they really want to know about me and treat me nice. They wanted to see me how to deal with difficult situations.

Preguntas de entrevistas
  • 1. How to deal with difficult customer 2. How to handle stress 3. Why do you want to change your job 4. Why booking.com
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo

Oferta rechazada
Experiencia neutra
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Booking.com

Entrevista

After doing the online assessment, they will invite you for a 20-30mins phone interview. If you do good in the phone interview, they will invite you to attend their assessment day.

Preguntas de entrevistas
  • Why do you want to join booking.com?
  • Share one bad caseyou have dealt with in your previous working experience ( basically to see how you deal with the angry customers)
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Londres, Inglaterra, Inglaterra

Oferta rechazada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com (Londres, Inglaterra, Inglaterra) en ene 2020

Entrevista

Had a phone call with HR - simple questions about previous experience, then they sent a task. It involved real life situations in which you need to choose the least and most favourable answers.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista fácil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com en ene 2020

Entrevista

1. Phone interview with the recruiter 2. Online testing (choosing appropriate answer to questions, typing test) 3. Interview with HR and CS team, which involved roleplaying 4. Interview result was revealed a couple days after the interview

Preguntas de entrevistas
  • Why do you want to work for Booking.com? What do you think is most important in Customer Service?
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com

Entrevista

I don't remember the detail but we had a group interview and many team leaders around 10 people around for 10 interviewee so the room was like full of the people and it was kind of fun.

Preguntas de entrevistas
  • How can you contribute to the company in the position based on your background?
Sé la primera persona en mencionar que esta entrevista es útil
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