Preguntas de entrevista para Customer Service Agent de Booking.com

Actualizado el 14 ago 2020

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Se encontraron 8 de más de 2,0 mil entrevistas

Entrevistas en Booking.com

Experiencia
Positiva75%
Negativa13%
Neutral13%
Cómo obtener una entrevista
Postulación en línea100%
Dificultad
2,8
Promedio
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Booking.com

Empleado anónimo en Cambridge, East of England, England

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Booking.com (Cambridge, East of England, England) en ene 2020

Entrevista

I had to take a language and a situational judgement test online. I was then invited to a phone interview and then to an assessment centre where we took anther language test followed by role play and one-to-one interview.

Preguntas de entrevistas
  • What team work means to you
    Responder pregunta
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo en Bruselas, Bruselas

Sin oferta
Experiencia negativa
Entrevista fácil
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Bruselas, Bruselas) en mar 2019

Entrevista

The overall process was rather fast. I've applied online, passed their online assessment test and was contacted to arrange a short phone interview in a few days. At first, I've got an email with a suggested time on a Sunday which seemed strange but I accepted anyway. I was waiting for their call on said Sunday afternoon but naturally, nobody called so I sent them a polite email explaining the "misunderstanding". The HR replied on Monday confirming a new appointment later on that day without a single "excuse us for the inconvenience".... Well, I was then waiting for their call at the given time but yet again, 15 minutes have passed with no sign of the HR at all... Finally, with about 16 minutes of delay my phone rang: without even apologizing for making me wait, the lady on the other side of the phone stated the obvious that she was busy and in a hurry to finish with all the interviews. She asked whether I was still available or not then went on to whizz through the details... Asked me about 2-3 basic questions, explained that she had plenty of candidates for said position (which came off as if she wanted to make me feel as I was one of the "thousands of single use plastic cups"...) and answered my question about the relocation package (doesn't exist for customer service agents). I tried to stay calm and polite but man, was I furious! I then proceeded to write a lenghty but polite email to her and her supervisor (found on LinkedIn) explaining my outrage and how this situation should have been handled correctly (being busy isn't a sin but you must represent your company with your best behaviour at all times). This was a first for me. I've been to plenty of interviews in the past but was never ever treated so badly that I felt the need to express my opinion to somebody's supervisor....

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo en Toronto, ON

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Booking.com (Toronto, ON) en dic 2018

Entrevista

First, it is a telephone interview then if you are pre-selected you are invited to the office where a team leader interviews you. The process takes approx. 1 month

Preguntas de entrevistas
  • Why do you want to work there? What motives you? What kind of customer service can you bring?
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Candidato de entrevista anónimo

Oferta rechazada
Experiencia neutra
Entrevista fácil
Solicitud

Me postulé en línea. El proceso tomó 4 meses. Acudí a una entrevista en Booking.com

Entrevista

You first have to do a test online where you have to answer questions regarding customer care. After that, they called me for a phone interview which was nice and easy. After my online test I have been contacted 4 months later for the interview, which was for me actually late so I refuse the job.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo en Barcelona

Oferta aceptada
Experiencia positiva
Entrevista difícil
Solicitud

Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Booking.com (Barcelona) en nov 2018

Entrevista

Es un proceso largo que consiste en la aplicación electrónica en la web de Careers de Booking.com en la que se envía CV, Cover letter, datos personales, se pasa un test psicotécnico, se pasan varias pruebas de nivel tanto en la lengua para la que se va a trabajar como también en inglés y roleplay en inglés con Multiple Choice eligiendo entre varias respuestas la que parece "más adecuada" y "menos adecuada". La verdad, en mi caso, tuve que pasar por este proceso inicial más de 15 veces a lo largo de 5 años hasta lograr que me llamasen para una entrevista presencial. La entrevista presencial tiene 3 fases; explicación generales de las condiciones en grupo con algunas preguntas, test de inglés en un PC y entrevista personal con 2 reclutadores en la que se hace una evaluación telefónica.

Preguntas de entrevistas
  • ¿Cómo reaccionarías ante un cliente furioso que te está gritando en el teléfono porque es su Luna de Miel y tras llegar al hotel, el establecimiento es muy inferior a lo anunciado en la web?
A 3 personas les resultó útil esta entrevista

Booking.com

Empleado anónimo en Berlín

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (Berlín) en may 2017

Entrevista

Firstly you attend the language test (depends on which position you applied for: it's always going to be english + language you've applied for). Secondly, group test - we were divided to groups (4 people in each team) and were meant to build a highest possible tower using spaghetti noodles and marshmallows. Last part was generic interview: -tell something about yourself -your previous experience -role play (someone calls reporting overbooking + what do you do?)

Preguntas de entrevistas
  • Customer reports overbooking, what do you do?
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo en New York, NY

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. Acudí a una entrevista en Booking.com (New York, NY)

Entrevista

One of interviewer introduced about company (benefits, salary, working hours and culture etc) and took an English test and language test i applied for. After test some people went bank home. I don't know they failed test or got lower score than other candidates. We took a verbal test the language i applied for with one of team lead for around 20 minutes. After verbal test had an final interview with two team lead and one interviewer from HR dept.

Preguntas de entrevistas
Sé la primera persona en mencionar que esta entrevista es útil

Booking.com

Empleado anónimo

Oferta aceptada
Experiencia positiva
Entrevista promedio
Solicitud

Me postulé en línea. El proceso tomó más de 1 semana. Acudí a una entrevista en Booking.com

Entrevista

Telephone interview. One to one interview with skills and personality test. They conducted language test with two different texts to be translated. They asked questions about your personality so they could understand your character. They also asked work related questions, such as 'if you are under pressure because of the workload, how could you overcome this?', 'if the communication breakdowns with a colleague and you no longer talk to each other, what would you to repair the situation?'

Sé la primera persona en mencionar que esta entrevista es útil
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