Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en AT&T en jun 2012
Entrevista
They called me within hours of submitting my application. You have to know how to use the systems and part of the hiring process is taking a simulated call and being scored on it. It also involves being drug tested. Online application has extensive personality testing. If they hire you they have you pick out your schedule. The morning shifts are reserved for more tenured agents. After working there for about 6 months you may submit a schedule change request to the Employee Relations department to see if they will approve the change. Schedule is set up so almost no shifts have two days in a row off.
Preguntas de entrevista [1]
Pregunta 1
Taking an entire call and be graded on knowledge of their systems.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
